Single Unit FAQ

Yes! Creating FurEver Pets Custom Stuffed Animals is what we specialize in. We love helping customers and brands bring their pets to life as adorable stuffed animals. We can create them all, whether cats, dogs, or cows. Let's Get Started by logging in to our EXCLUSIVE design portal for FurEver Pets!

We do any animal into a custom stuffed animal! From as common as dogs and cats, to rabbits, goats, squirrels, birds, chicks, and any mammal you can think of!

Once you access our platform, you’ll have various options to personalize your pet. Choose the size, hair color, texture, eye color, and additional features to bring your Custom Stuffed Animal to life. Let your creativity shine!

Yes! We love spreading joy with our Custom Stuffed Animals across the world. Please note that Custom Stuffed Animals is not responsible for local duties or tariffs that may apply. The recipient may be responsible for paying these upon receipt. For certain countries, we may collect and remit VAT on your behalf. In such cases, you will see a Sales Tax or VAT added during checkout. If you are an international buyer but are purchasing for someone in the U.S., we may be required to collect and remit U.S. state sales tax on the purchase, depending on local jurisdictions. Please remember that International customs procedures may affect the accuracy of shipping times.

Thank you for choosing us for your Custom Stuffed Animal! Your confirmation email includes the estimated shipping time for your order. We get to work bringing your design to life as soon as we receive it on our platform. You’ll receive regular emails updating you on the design, creation, manufacturing, and delivery phases. Additionally, you can easily log in to your account to check the status of your order. We want to ensure you’re always in the loop!

We like to say that Custom Stuffed Animals are made with mounds of love and millions of memories, but in reality, they are made with polyfur, microfiber, pomade, and water-based paint.

While it is rare, we understand that accidents happen. If your Custom Stuffed Animal arrives damaged, we sincerely apologize! Please reach out to us, and we’ll promptly replace or refund your order. Your satisfaction is our top priority.

We recommend spot cleaning and air drying your Custom Stuffed Animal for best results. Please let us know if you need to purchase a new one or reorder your previous design. This is a keepsake, mainly for display and not a plush for intense play.

Depending on the size and complexity of your accessory, it may be possible to add one to your order. You can expect the possibility of an additional charge for the item, and it will need to be made separately. Each accessory requires our team’s expert skills, time, and supplemental materials, so contact us to learn more.

Yes! Creating FurEver Pets Custom Stuffed Animals is what we specialize in. We love helping customers and brands bring their pets to life as adorable stuffed animals. We can create them all, whether cats, dogs, or cows. Let's Get Started by logging in to our EXCLUSIVE design portal for FurEver Pets!

¡Sí! Para agregar una imagen, sigue estos sencillos pasos: Ingresar a la configuración de la app Haz clic en el botón "Administrar" Haz clic en la pregunta a la que deseas adjuntar una imagen Mientras editas tu pregunta, haz clic en el ícono de la misma y luego agrega una imagen de tu librería

¡Sí! Los usuarios pueden agregar videos de YouTube o Vimeo fácilmente: Configuraciones de la App Haz clic en el botón "Administrar" Haz clic en la pregunta a la que deseas adjuntar un video Cuando editas tu respuesta, haz clic en el icono de vídeo y luego pega la URL de vídeo de YouTube o Vimeo ¡Eso es! Una miniatura de tu video aparecerá en la casilla del texto de la respuesta

El título FAQ se puede ajustar en la pestaña de la Configuración de la Aplicación. También puedes eliminar el título al desmarcar la casilla en la pestaña de Configuración.

Absolutely! Creating FurEver Pets custom stuffed animals is in our DNA and we have helped to create everything from cats and dogs to horses, cows, and turtles! Whether you are looking to memorialize your beloved pet, or create an identical stuffed companion, we would love to help you celebrate your furry best friend. Let's Get Startedby logging in to our EXCLUSIVE design portal for FurEver Pets!

Yes we can! Memeez are fun and make fantastic gifts, for everything from retirement gifts, to bride and grooms. Take a favorite snapshot and turn it into a tangible three dimensional memory of a moment!

Definitely! Your Creations allows you to take a drawing, upload it into our EXCLUSIVE design portal, and we will make it into a CustomPlush for you! You'll get to choose between a three dimensional stuffed plush, or have Your Creation design on a pillow! If You Can Imagine It, We Will Create It!

You will be able to choose everything from the size, to hair color, texture, eye color, and other featured colors. You can be as realistic to the images you provide as you like, or go wild with customization! That's why we're CustomPlush.com!

Yes! We love to see everyone across the world loving their FurEver Pets, Memeez, and Your Creations! Send us your SNAPS! Share your photos with us on Instagram @customplush_com. CustomPlush.com is not responsible for local duties or tariffs. The recipient may be responsible for paying these upon receipt. For some countries, we may collect and remit VAT on your behalf. In this instance, you will see a Sales Tax or VAT added during checkout. If you are an international buyer, but are purchasing for someone in the US, we may be required to collect and remit US state sales tax on the purchase, depending on local jurisdictions. International customs may affect accuracy of shipping times.

Awesome! We are thrilled that you chose us for your FurEver Pet, Memeez, or Your Creations! We appreciate your patience as we make sure that your vision comes to life- in plush! Please note that the estimated shipping time for your order is included in your confirmation email. As soon as we recieved your design on CustomPlush.com, we got to work on your order! You should be receiving emails that indicate what phase of design, creation, manufacturing, or delivery your order is at. You can also login to your account on CustomPlush.com and check the status of your order there! As soon as your FurEver Pet, Memeez, or Your Creation is complete and ready to be shipped, you will receive tracking information.You can also send an inquiry to our customer service team at HappyToHelp@plush.com and we will answer any questions you might have!

We like to say that FurEver Pets, Memeez, and Your Creations are made with mounds of love and millions of memories, but really, it's 100% polyester. All materials used are hypo-allergenic and especially chosen for each order!

If your FurEver Pet, Memeez, or Your Creation arrives damaged, no worries! CustomPlush.com will examine your case and determine whether to repair your order, replace your order, or issue you a refund. You can send our team a damage request using the Contact Us page. Be sure to include any photos as well as the order number from your project. Any damage requests need to be submitted within 48 hours of delivery.

Oh no! We recommend to spot clean your CustomPlush and let it air dry. Good Luck!

Depending on the size and complexity of your accessory, there may be an additional charge for the item(s). It would have to be made separately, and each would require our creation team's expert skills as well as additional materials.

Yes. You can purchase prototype toys. Once all the details of your idea are conveyed, we will design and manufacture a one of a kind prototype that you can show buyers. Figurine/plush toy prototype fees begin at $375 and include unlimited revisions within six months.

The first step to protecting your idea is signing an NDA (Non-Disclosure Agreement). This means that we cannot reproduce your product without your permission. We have built our company over the last 30 years on the fact that we only manufacture goods for you. We have no interest in stealing ideas. For peace of mind, we have an NDA available for you. Look to the bottom of this website for a link to our NDA.

Keep in mind, that in developing your unique product, there are many choices to be made that can affect the final price. Therefore, it is helpful if you have a budget in mind that we can use as a starting point. There are a few distinct factors that influence the price: Quantity- In general, the more you order, the less you pay per piece with a volume discount. This has to do with not only materials, but also labor, testing, and shipping involved to manufacture your custom plush project. Size- Common sizes that we use now are 6" for beanie type toys, 8" to 12" for smaller stuffed toys, and 12" and above for everything else. A bigger toy means more material. The greater size adds to labor, materials, and shipping costs as well. Quality- We can choose from many different qualities of plush and materials, which can greatly affect the price. Detail- Similar to the differences in quality, but from a manufacturing point of view. A good example of to varying levels of detail in a toy are: A bean bag plush bear that is simple in shape and has a cartoon look vs. A realistic looking grizzly bear stuffed toy with characteristic features of the animal.

All toys we make are designed and managed in the U.S. with the sample and production run made in China. We work closely with our factories and have worked with many of them for decades.

Yes. We can keep up with your production needs. We have never has a customer's needs exceed our manufacturing capabilities. We have long-standing relationships with several factories that can produce more than 100,000 pieces per week.

Once you have created an account on the CustomPlush.com design portal and submitted a quote request, you will be directed to upload documents and images.

Our minimum order for custom plush mass production is 500 pieces. This is an industry standard. While it is definitely more economical to order 5,000 pieces or more, we understand that for a new product, sometimes, it is best to start with a minimal number. For products such as figurines or plush with mechanics and sound, the minimum quantity is 5,000 pieces.

Our first price quote is an estimate based on the limited information that we are provided on your initial inquiry. Although we have spent many years working in the plush industry, and can usually get close with our first quote, every project is slightly different. Therefore, the final price may be higher or lower than the original qupte. However, your price will be finalized before we start production and there will not be any surprise charges to worry about.

Approximately 90-120 days after the prototype has been approved. The typical steps and duration are: Prototype Stage- Approximately 3-4 weeks of the initial sample. 1-2 weeks per round of revisions, depending on the level of detail requesting to be changed. Production Stage/ Overseas Shipping- Approximately 30-60 days. This can vary due to production schedule, labor availability, ordering materials, and testing. Delivery- Approximately 25-30 days via vessel, and then 5-10 days via local shipping.

Your quote includes sea shipping freight and delivery to your door. There will be additional cost if requesting any additional product be shipped via air. PLEASE NOTE: Due to circumstances surrounding the COVID-19 pandemic, we are temporarily unable to offer inclusive and timely shipping quotes. All our shipping partners and carriers are experiencing unprecedented delays and have suspended their cost-efficient shipping methods until things settle and we see some sense of normalcy again. We offer our sincere apologies for any late deliveries and inconvenience this may cause. These temporary policies are to keep in line with new and rigorous safety procedures. We appreciate your patience and understanding.

Yes. We have been designing and manufacturing custom plush toys for over 30 years. All our toys meet or exceed ASTM standards. We pride ourselves on our 100% safety record, high level of customer service, and our exceptional quality. We are always on top of the many changes to toy safety that are impacted by the United States and international governments.

Yes. We can personalize your custom plush in a variety of different ways, including silk screening on a t-shirt or other apparel item, or a direct embroidery on the plush toy itself. We can also provide you personalized hang tags and sewn-in labels. All of these details will be discussed during the prototyping stage.

Yes. We make hundreds of different items including custom figurines, action figures, PVC toys, key chains, puzzles, golf head covers, bobble heads, and more. Contact Us if you have any ideas you want to share!

When you place an order with us, you represent and warrant that you have the authority to order, purchase, and distribute our products with the names, trademarks, copyrights, logos, etc, specified on your order. If you have an idea that you would like to keep under wraps, we can provide a standard NDA, should you need one.

No problem! We can pack your animals in simple poly bags which are great for mail order and catalog sales, or we can design a full color display box for retail shelves. You simply provide us with the artwork and instructions and we produce them!

For mass production, click on Get a Quote to create a profile. You will be directed to enter specific details for your project and we will get working on your quote right away. We can then collect the prototype fee and assign you a dedicated project manager to work side by side with you for your entire project!

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.